Policies

The following contains my policies surrounding refunds, bookings, cancellations etc as well as my general terms & conditions. I highly recommend also reading the information on my 'Makeup', 'Nails', 'Teeth Whitening' & 'Eyelash Extensions' pages as well prior to booking your appointment to view information specific to your appointment.

General Information

If none of the information you require is on this page feel free to email bookroyalblossombeauty@gmail.com or message me on Instagram or Facebook. Please ensure you have no cold or flu-like symptoms and have not been in contact with a positive COVID-19 case. Maintain proper hygiene by washing and sanitising your hands regularly.

How to Book

Bookings can be made via our booking system Fresha by clicking here. This is the quickest and easiest way to book in your appointment! Online bookings will be available till the end of January 2023, from February we will be switching to a closed booking system due to limited hours and you will need to fill out an appointment request form.

Alternatively, you can message us on social media (instagram/facebook @royalblossombeauty). A booking fee (deposit) of up to 50% is required for EVERY appointment for it to be confirmed, this is done using our booking system. The cost varies based on the duration of the service chosen and covers the time lost due to last minute cancellation, cancellation due to lateness and no shows. This booking fee is subtracted from the final cost on the day of your appointment.

 

It is recommended to book in 3-4 weeks prior or even earlier to secure the exact time you need. You can book up to 3 months in advance, for special events such as weddings, debs, etc requiring a booking made a while in advance, please contact us and we can book that for you. Appointments will only be made with more than 48hrs notice via the booking system, if you need a last minute appointment please contact us directly.

Please note appointments are not 100% confirmed until the booking fee is paid. If booking online the fee is taken upon booking. If booking over messages or in-salon you will receive a notification via email or text to confirm the appointment by paying the fee. Deposits must be paid within 24hrs of booking the appointment or it may be cancelled and open to other clients. Repeated failure to pay a deposit in time, you may be banned from rebooking again. All appointments take place in our studio in Melton. For home visit makeup appointments please contact us to book it for you as we need to ensure we can allocate time to packing/unpacking, travel & more.

 

Our typical working hours are Monday-Sunday 9am-6pm, but can differ each week as we are open by appointment only. We offer earlier makeup appointments if needed, but you will need to contact us to book. After hours appointments for 6PM can be made depending on availability and incur a $20 surcharge.

 

Prior to your appointment you may receive SMS and email reminders/confirmations and a consulation form. This form must be filled out. It may ask you to send a message to confirm your appointment as well. If you are a returning client at RBB, you will only need to fill out the consultation form once, unless; information has changed, or you are getting a different service than previously.

For nails, please ensure you've booked in enough time for the nail art you want. A standard booking includes time for solid colour polish. We have add on time options to extend your appointment. If you are unsure please contact us to get an estimate of how much time to book on top of the standard appointment. We may not be able to do the set you want on the day if you have not booked enough time.

Payments

The booking fee is made through our booking system. Final payments on the day can be made via cash or card transaction. Digital receipts can be provided.

 

Travel fees may occur for freelance makeup bookings depending on your location. This cost covers petrol usage, travel time and time spent packing/unpacking my professional kit as this time prevents me from working on other clients. Additional fees may apply if no free parking is available on the premises.

Arriving on the Day

Ensure you arrive on time for your appointment, as mentioned below it will be cancelled after 15mins past your booked appointment time. When arriving, please remain in your vehicle and message the number included in your email reminder that you have arrived. This way I can confirm i'm ready for your appointment if you may be early, or if the door is unlocked for those on time. 

Cancellations/Lateness

If you are more than 15 minutes late to your appointment, it will most likely be cancelled as I usually have clients booked in afterwards, you will be charged a termination fee at the cost of the deposit paid, the same goes for a no-show. We understand you can get stuck in traffic. So if you live outside of Melton, please leave earlier as even if your lateness isn’t your fault we may not have time to complete the appointment. Depending on the treatment, if you’re a little bit late we may be able to do it but not the full treatment, however you will still be charged full price. (e.g you’re 15mins late to your makeup appointment I can only do what I can in your appointment slot but you will still have to pay full price). Another example is for nails depending on how late you are I may be able to do nails with no nail art. Keep in mind the salon is near a school zone so during these times allow extra time, we are also near a railway. 

 

If you give me at least 24hrs notice before cancellation i'll happily refund the booking fee. In the rare occasion I have to cancel, you will be refunded your deposit. If you have a freelance makeup appointment, and have both paid the deposit and travel fee, you will only be refunded the travel fee IF you have cancelled prior to me leaving for the appointment. No shows will be banned from rebooking an appointment again.

 

Please understand that this is a small business, each no show or cancelled appointment is time we could've allocated to a more reliable client. The booking fee only covers our time.

Other reasons appointments may be cancelled: (booking fee kept as termination fee)

  • abusive behaviour

  • not following pre-appointment requirements or booking in the wrong appointment (books a full set of nails and arrives with nails already on - description of all services is very clearly written online)

  • previously banned client rebooked under different name

  • excessive difficulty, nit-picking 

  • negotiating prices and booking fees

  • inappropriate behaviour/conversation (politics, racial slurs, etc)

  • history of no shows

  • damaging property 

Refunds

If you are unhappy with the results of your treatment, you may be offered a repair or fix.

 

Makeup can be slightly adjusted if still within designated appointment time.

For eyelash extensions, a one-off reapplication is offered if there is excessive lash fall-out within the first 3 days and aftercare had been followed. All aftercare instructions are always provided. If your nails break within 7 days of your appointment, I can fix the broken nails for free, after the 7 day mark it is $5 per nail for a fix excluding cost of any nail art. For nails, please understand the products are cured via UV light, once the design is cured I cannot just wipe it off. You can get the design covered in black polish or pay an additional fee to book a repainting when I am next available. I do not offer refunds for change of mind, you will be asked if you're happy with the makeup/nails regularly

The ACCC states the following regarding refunds for consumers.

"Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

  • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.

  • the problem with the product was caused by the consumer misusing it

  • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)

  • asked for a service to be done in a certain way against the advice of the business

  • the problem with a service was caused by the actions of someone other than the business."

Examples of the above in regards to beauty services, in which you are not entitled to a refund:

  • Asking for blue nails then changing your mind to pink nails after application

  • Me informing you that a 14D Mega Volume lash extension set isn't ideal for your thin, sparse eyelashes but you demanding it get done, and it cause damage to your lash growth.

  • Not following aftercare advice post-treatment leading to insufficient results.

 

Please ensure you are certain of your desired outcome prior to the treatment, and confirm with me upon booking that it is something I am capable of, and follow all before and after treatment advice.

Salon

Children are not allowed in the salon for safety reasons as there is plenty of unsafe chemicals and breakables. Any verbal or physical abuse will not be tolerated. Your appointment can be cancelled at any time due to negativity throughout emails, messages and in person. You will be asked to leave immediately and will not be refunded. You will be unable to book in again. There is a bathroom available on the premises as well as drinking water. Driveway and street parking is available, salon entrance is on the left of the property. I do not accept walk-ins, appointments must be made prior to arriving at the premises as it will not be tended to 24/7. Avoid wearing wet (or developing) fake tan to your appointment, as you may be liable for any damage or staining of equipment and furniture.

Loyalty System, Referral Program & Email Marketing

LOYALTY  SYSTEM - You can collect a business/loyalty card at your appointment which allows you to receive $10 off your 10th appointment. Stamps will be given for each appointment valued over $40. The amount of stamps you have will also be tracked by me, so you will not receive the discount if you have stamped it yourself. 

 

REFERRAL PROGRAM - You can refer a friend and both get $5 off your next appointment. Your friend will need to mention your full name when paying saying you referred them and they will get $5 off, then you will get $5 off on your next appointment as well. You can also mention this in the booking notes when booking through our online booking system. You'll need to refer a different person each time to be able to get the discount. Once your referred person's appointment is completed and paid for, only then will you be valid for the discount. 

EMAIL MARKETING - For appointments made via the online booking system, you are asked if you want to subscribe to our newsletter. For appointments made via us directly, if you have provided your email in your consultation form, it is automatically added to our newsletter. You can unsubscribe at anytime. Our newsletter is only used for announcements, deals & discounts and promotion of products/services.

Health & Age Requirements

As mentioned previously please let me know of any allergies prior to your appointment. Also visit the service pages prior to your appointment to ensure you do not have any contagious conditions in the areas being serviced. Please do not book in if you have any cold or flu-like symptoms. Age restrictions for beauty services do apply. For Teeth Whitening you must be 18+, you may be asked for photo ID. Nails we can do builder gel (BIAB) on 14+ (with parental consent) but for extensions we only do 16+. For a very basic "kids" makeup (blush, eyeshadow, lip gloss only) we're happy to do 5+. For a full face with no lashes 10+, with lashes 14+. For all makeup under 14 years of age, parental consent is required. As mentioned, we are happy to a heavily discounted "basic" kids makeup (ideal for flower girls) as it requires minimal product & time, however, a full face of makeup even on a child requires the same amount of time and product as an adult so we cannot offer a heavy discount. Under 10 will be $40 for full face, over 10 will be standard pricing. Please view our pricelist for standard makeup pricing and our 'basic kids makeup' service.

Social Media

During or at the end of your appointment, I may ask if I can take before and/or after photos or video content of my work. It's completely up to you if you're happy for me to do so, I will always ask prior! Photo/video content is only used for social media, website & marketing purposes. If you change your mind in the future just message me and I can take photos down:)

Gift Vouchers

We are happy to announce that we now offer GIFT VOUCHERS. These are to be purchased online via this link.

These vouchers are the perfect gift for friends/family birthdays, christmas, mothers day, valentines day & more!