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The following contains my policies surrounding refunds, bookings, cancellations etc as well as my general terms & conditions. I highly recommend also reading the information on my 'Nails', 'Teeth Whitening' & 'Eyelash Extensions' pages as well prior to booking your appointment to view information specific to your appointment.

General Information

If none of the information you require is on this page feel free to email or message me on Instagram or Facebook. Please ensure you have no cold or flu-like symptoms and have not been in contact with a positive COVID-19 case. Maintain proper hygiene by washing and sanitising your hands regularly.

How to Book

Bookings can be made via our online booking system. If booking in nail art, please send us an inspiration photo PRIOR to booking online, so that we can let you know what package to book. You can book online up until 48hrs prior and up to 90 days in advance.

Alternatively, you can message us on social media (instagram/facebook @royalblossombeauty) to book.


A booking fee of 50% is required for EVERY appointment for it to be confirmed. This cost covers the time lost due to last minute cancellation, cancellation due to lateness and no shows. This booking fee is subtracted from the final cost on the day of your appointment. All booking require a booking fee to be paid.

  • online bookings - booking fee paid through provider

  • in-salon bookings - paid at time of booking

  • message bookings - invoice will be sent and must be paid within 24hrs or it will be cancelled and offered to new clients


Appointments without a booking fee will not go ahead.


If you need appointments within 48hrs please contact us directly, otherwise use the form to request and appointment. 

All appointments take place in our studio in Melton.


We are open Tuesday-Saturday during the day with after hours appointments available on Thursdays. After hours appointments for 6PM on days other than Thursday can be made depending on availability and incur a $20 surcharge. Public holiday appointments also incur a $20 surcharge.

For nails, please ensure you've booked in enough time for the nail art you want. A standard booking includes time for solid colour polish. We have add on time options to extend your appointment. If you are unsure please contact us to get an estimate of how much time to book on top of the standard appointment. We may not be able to do the set you want on the day if you have not booked enough time, or you may be charged for the time if too much is booked.


The booking fee is made through our booking system. Final payments on the day can be made via cash or card transaction. Digital receipts can be provided.

Arriving on the Day

Ensure you arrive on time for your appointment, as mentioned below it will be cancelled after 15mins past your booked appointment time. When arriving, please remain in your vehicle and message the number included in your email reminder that you have arrived. This way I can confirm i'm ready for your appointment if you may be early, or if the door is unlocked for those on time. 


If you are more than 15 minutes late to your appointment, it will most likely be cancelled as I usually have clients booked in afterwards or do not have the extra time to allocate, you will be charged a termination fee at the cost of the booking fee paid, the same goes for a no-show. We understand you can get stuck in traffic. So if you live outside of Melton, please leave earlier as even if your lateness isn’t your fault we may not have time to complete the appointment. Depending on the treatment, if you’re a little bit late we may be able to do it but not the full treatment, however you will still be charged full price. (e.g you’re 15mins late to your lash appointment I can only do what I can in your appointment slot but you will still have to pay full price). Another example is for nails depending on how late you are I may be able to do nails with no nail art, however you may still be charged for art time booked. Keep in mind the salon is near a school zone so during these times allow extra time, we are also near a railway. Cancellations or rescheduling with more than 24hrs notice can be done online.


If you give me at least 24hrs notice before cancellation i'll happily refund the booking fee. In the rare occasion I have to cancel, you will be refunded your booking fee. No shows will be banned from rebooking an appointment again. Appointment swaps or rescheduling within 24hrs also count as a cancellation as we can no longer offer your initial slot and your rescheduled slot to other clients, a termination fee will still apply.


Please understand that this is a small business, each no show or cancelled appointment is time we could've allocated to a more reliable client. The booking fee only covers our time.

Other reasons appointments may be cancelled: (booking fee kept as termination fee)

  • abusive behaviour

  • not following pre-appointment requirements or booking in the wrong appointment (books a full set of nails and arrives with nails already on - description of all services is very clearly written online)

  • previously banned client rebooked under different name

  • excessive difficulty, nit-picking 

  • negotiating prices and booking fees

  • inappropriate behaviour/conversation (politics, racial slurs, etc)

  • history of no shows

  • damaging property 


If you are unhappy with the results of your treatment, you may be offered a repair or fix.

For eyelash extensions, a one-off fix is offered if there is excessive lash fall-out within the first 3 days and aftercare had been followed. All aftercare instructions are always provided.

You will not be eligible if:

  • you are on medications or have medication conditions causing hair fall out or excessive growth (this may include hormone-related medications, chemo & more)

  • you are experiencing a seasonal shed (natural lashes shedding causing excess fall out)

  • you are continuously experiencing excessive fall out - our products or the chosen style may not be suitable for you

  • you suffer an allergic reaction

  • lashes are pulled/plucked/rubbed causing fall out

  • you have not been cleansing your lashes

  • change of mind regarding volume size, style or length, we can make changes at your next refill

If your nails break NATURALLY within 3 days of your appointment, you might be eligible for a free fix.


You will not be eligible if:

  • length is too long for your lifestyle

  • nail bitten or ripped off

  • trauma to the nail (knocked, jammed, caught)

  • nail staining

  • it is a minor imperfection such as: fluff, slightly crooked extension due to crooked finger/nail, staining, melted nail, minor bubbles

  • change of mind

  • imperfection not brought up prior to curing

  • rough with hands

  • not putting hand in lamp properly

  • your natural nails are damaged - less likely to last to begin with

  • you have been made aware that nails may not last due to length, damage, type of enhancement, etc

  • you are continuously losing nails - we cannot keep offering free fixes


Unfortunately, we have been taken advantage of many times regarding free fixes. If you are unable to handle a certain length, the thickness of an extension, being gentle with your nails, not biting the enhancements, or acting with care with rhinestones/decals, you are best to consult us about an alternative option. After the 3 day mark it is from $10+ per nail for a fix excluding cost of any nail art. For nails, please understand the products are cured via UV light, once the design is cured I cannot just wipe it off. You can get the design covered in black polish or pay an additional fee to book a repainting when I am next available. I do not free fixes for change of mind, you will be asked if you're happy with the nails regularly

The ACCC states the following regarding refunds for consumers.

"Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

  • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.

  • the problem with the product was caused by the consumer misusing it

  • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)

  • asked for a service to be done in a certain way against the advice of the business

  • the problem with a service was caused by the actions of someone other than the business."

Examples of the above in regards to beauty services, in which you are not entitled to a refund:

  • Asking for blue nails then changing your mind to pink nails after application

  • Me suggesting that a nail enhancement may not last on you for whatever reason, and you choosing to get it done anyways

  • Me informing you that a 14D Mega Volume lash extension set isn't ideal for your thin, sparse eyelashes but you demanding it get done, and it cause damage to your lash growth.

  • Not following aftercare advice post-treatment leading to insufficient results.


Please ensure you are certain of your desired outcome prior to the treatment, and confirm with me upon booking that it is something I am capable of, and follow all before and after treatment advice.


Children are not allowed in the salon for safety reasons as there is plenty of unsafe chemicals and breakables. Any verbal or physical abuse will not be tolerated. Your appointment can be cancelled at any time due to negativity throughout emails, messages and in person. You will be asked to leave immediately and will not be refunded. You will be unable to book in again. There is a bathroom available on the premises as well as drinking water. Driveway and street parking is available, salon entrance is on the left of the property. I do not accept walk-ins, appointments must be made prior to arriving at the premises as it will not be tended to 24/7. Avoid wearing wet (or developing) fake tan to your appointment, as you may be liable for any damage or staining of equipment and furniture.

Loyalty System, Referral Program & Email Marketing

LOYALTY  SYSTEM - You can collect a business/loyalty card at your appointment which allows you to receive $10 off your 10th appointment. Stamps will be given for each appointment valued over $40. The amount of stamps you have will also be tracked by me, so you will not receive the discount if you have stamped it yourself. 


REFERRAL PROGRAM - You can refer a friend and both get $5 off your next appointment. Your friend will need to mention your full name when paying saying you referred them and they will get $5 off, then you will get $5 off on your next appointment as well. You can also mention this in the booking notes when booking through our online booking system. You'll need to refer a different person each time to be able to get the discount. Once your referred person's appointment is completed and paid for, only then will you be valid for the discount. 

EMAIL MARKETING - For appointments made via the online booking system, you are asked if you want to subscribe to our newsletter. For appointments made via us directly, if you have provided your email in your consultation form, it is automatically added to our newsletter. You can unsubscribe at anytime. Our newsletter is only used for announcements, deals & discounts and promotion of products/services.

Health & Age Requirements

As mentioned previously please let me know of any allergies prior to your appointment. Also visit the service pages prior to your appointment to ensure you do not have any contagious conditions in the areas being serviced. Please do not book in if you have any cold or flu-like symptoms. Age restrictions for beauty services do apply. For Teeth Whitening you must be 18+, you may be asked for photo ID. Nails and lashes are strictly 16+ only.

Social Media

During or at the end of your appointment, I may ask if I can take before and/or after photos or video content of my work. It's completely up to you if you're happy for me to do so, I will always ask prior! Photo/video content is only used for social media, website & marketing purposes. If you change your mind in the future just message me and I can take photos down:)

Gift Vouchers

We are happy to announce that we now offer GIFT VOUCHERS. Contact us to purchase.

These vouchers are the perfect gift for friends/family birthdays, christmas, mothers day, valentines day & more! 

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